At Glacier Mattress, we want to ensure that you are completely satisfied with your purchase. Below are the details of our exchange policy for each product category. Exchange Policy:. How to Initiate an Exchange:. Exchange Policy:. Warranty Coverage:.

At Glacier Mattress, we want to ensure that you are completely satisfied with your purchase. Below are the details of our exchange policy for each product category.<h4 id="mattress">Mattress</h4>Exchange Policy:<ul><li>Traditional Exchange Process: To exchange your mattress, you must first return the original mattress through our returns process.</li><li>Purchase Replacement: You have the option to purchase your replacement mattress before receiving the refund for your returned mattress.</li><li>Condition: If the original mattress is damaged or unsanitary, let us know, and we will work with you to determine the next steps.</li><li>Inspection Fee: A $125 fee may be deducted if the mattress is found to be damaged or unsanitary.</li></ul>How to Initiate an Exchange:<ol><li>Contact Customer Service: Reach out to our customer service team via email or phone to initiate an exchange.</li><li>Return the Original Mattress: Follow the return process for your original mattress.</li><li>Select and Purchase Replacement: Choose your replacement mattress and complete the purchase if you wish to receive it before the refund.</li></ol><h4 id="foundation">Foundation</h4>Exchange Policy:<ul><li>No Exchanges: We do not offer exchanges for foundations.</li></ul>Warranty Coverage:<ul><li>If you experience issues with your foundation, our three-year warranty ensures that, upon approval of your claim, we will replace your foundation at no additional charge, although a $75 shipping fee applies.</li></ul><h4 id="pillow">Pillow</h4>Exchange Policy:<ul><li>No Exchanges: We do not offer exchanges for pillows.</li></ul>Return Policy:<ul><li>Unused Only: Pillows can be returned within 30 days of delivery, provided they are unused.</li></ul><h4 id="mattress-protector">Mattress Protector</h4>Exchange Policy:<ul><li>No Exchanges: We do not offer exchanges for mattress protectors.</li></ul>Return Policy:<ul><li>Unused Only: Mattress protectors can be returned within 30 days of delivery, provided they are unused.</li></ul><h4 id="sheets">Sheets</h4>Exchange Policy:<ul><li>No Exchanges: We do not offer exchanges for sheets.</li></ul>Return Policy:<ul><li>Unused Only: Sheets can be returned within 30 days of delivery, provided they are unused.</li></ul>

What is your exchange policy?

At Glacier Mattress, we aim to provide a smooth and hassle-free refund process to ensure your satisfaction. Below are the details of our refund policy:. Immediate Refunds Upon Order Cancellation:. Refunds Upon Mattress Pickup:. Mattress:. Foundation:

At Glacier Mattress, we aim to provide a smooth and hassle-free refund process to ensure your satisfaction. Below are the details of our refund policy:<h4 id="general-refund-policy">General Refund Policy</h4>Immediate Refunds Upon Order Cancellation:<ul><li>Order Cancellation: If you cancel your order before it has been shipped, we will process your refund immediately.</li><li>Processing Time: It may take 24-48 hours for the refund to be processed and reflected in your account, depending on your bank or payment provider.</li></ul>Refunds Upon Mattress Pickup:<ul><li>Return Requests: If you initiate a return request for a mattress, refunds will be processed immediately upon pickup of the mattress from your location.</li><li>Inspection: If the mattress is found to be damaged or unsanitary, a $125 fee may be deducted from your refund.</li></ul><h4 id="product-specific-refund-policies">Product-Specific Refund Policies</h4>Mattress:<ul><li>Trial Period: You may request a refund anytime between 30 days and 365 days following delivery.</li><li>Opened Mattresses: Refunds are provided immediately upon mattress pickup.</li><li>Unopened Mattresses: Refund requests for unopened mattresses are accepted from the day of delivery until 60 days thereafter. Refunds are processed immediately upon order cancellation or return approval.</li></ul>Foundation:<ul><li>No Returns: Refunds are not available for foundations as they are not eligible for return or exchange.</li><li>Warranty Claims: If you experience issues covered under warranty, a replacement will be provided, but no refund will be issued.</li></ul>Pillow, Mattress Protector, Sheets:<ul><li>Return Period: Unused items can be returned within 30 days of delivery.</li><li>Refund Processing: Refunds for returned pillows, mattress protectors, and sheets will be processed immediately upon receipt and inspection of the returned items.</li></ul><h3 id="additional-information">Additional Information</h3><ul><li>Processing Time: While we process refunds immediately upon order cancellation or product pickup, please note that it may take 24-48 hours for the refund to appear in your account, depending on your bank or payment provider.</li><li>Inspection Fee: A $125 fee may be deducted from your refund if the returned mattress is found to be damaged or unsanitary.</li></ul><h3 id="contact-us">Contact Us</h3>If you have any further questions about our refund policy or need assistance, please don&#x2019;t hesitate to contact our customer service team.<h3 id> </h3>

What is your refund policy?

No, you do not need to keep the original packaging for returning your Glacier Mattress. Yes, you need to keep the original packaging for returning bedding items. Contact Customer Service:. Schedule a Pickup:. Inspection and Refund:. Contact Customer

<h4 id="isPasted">Mattresses</h4>No, you do not need to keep the original packaging for returning your Glacier Mattress.<ul><li>No Original Packaging Required: You can return your Glacier Mattress without the original packaging. We understand that the packaging may be difficult to keep or reuse once the mattress has been expanded.</li><li>Pickup Process: When you initiate a return, we will arrange for the mattress to be picked up from your home. Our team will handle the logistics, so you don&apos;t need to worry about repacking the mattress.</li></ul><h4 id="bedding-pillows-mattress-protectors-sheets">Bedding (Pillows, Mattress Protectors, Sheets)</h4>Yes, you need to keep the original packaging for returning bedding items.<ul><li>Original Packaging Required: For returns of pillows, mattress protectors, and sheets, the items must be in their original, unopened packaging. This ensures that the items are returned in a resellable condition.</li><li>Return Process: When you initiate a return for these items, please make sure they are unused and in their original packaging.</li></ul><h3 id="steps-to-return-your-mattress">Steps to Return Your Mattress</h3><ol><li>Contact Customer Service:<ul><li>Reach out to our customer service team via email or phone to initiate the return process.</li><li>Provide your order details and reason for the return.</li></ul></li><li>Schedule a Pickup:<ul><li>Our team will schedule a convenient time for the mattress pickup.</li><li>You don&apos;t need to pack the mattress; simply ensure it is accessible for our pickup team.</li></ul></li><li>Inspection and Refund:<ul><li>Once the mattress is picked up and inspected, we will process your refund immediately.</li><li>If the mattress is found to be damaged or unsanitary, a $125 fee may be deducted from your refund.</li></ul></li></ol><h3 id="steps-to-return-bedding-items">Steps to Return Bedding Items</h3><ol><li>Contact Customer Service:<ul><li>Reach out to our customer service team via email or phone to initiate the return process.</li><li>Provide your order details and reason for the return.</li></ul></li><li>Prepare the Items:<ul><li>Ensure that the pillows, mattress protectors, and sheets are in their original, unopened packaging.</li><li>Make sure the items are unused and in resellable condition.</li></ul></li><li>Return Shipping:<ul><li>Our team will provide you with return instructions and a shipping label.</li><li>Send the items back to us using the provided shipping label.</li></ul></li><li>Inspection and Refund:<ul><li>Once we receive and inspect the returned items, we will process your refund immediately.</li></ul></li></ol><h3 id="returns-can-be-handled-online">Returns Can Be Handled Online</h3>For your convenience, returns can be initiated and processed through our online returns portal. Please follow the link below to start your return:<a href="#" rel="noreferrer">Initiate Your Return Here</a><h4 id> </h4>

Do I need to keep the original packaging for a return?

At Glacier Mattress, we understand that you may need to return items even if they have been opened. Below are the details of our return policy for open items:. Returning Open Mattresses:. Returning Open Bedding Items:

At Glacier Mattress, we understand that you may need to return items even if they have been opened. Below are the details of our return policy for open items:<h4 id="mattresses">Mattresses</h4>Returning Open Mattresses:<ul><li>Trial Period: You may initiate a return request for an opened mattress anytime between 30 days and 365 days following delivery.</li><li>Initial Adjustment Period: We recommend trying your mattress for at least 30 nights to allow your body to adjust to the new comfort and support levels.</li><li>Return Process:<ul><li>Contact Customer Service: Reach out to our customer service team via email or phone to initiate the return process.</li><li>Schedule a Pickup: We will arrange for the mattress to be picked up from your home at a convenient time.</li><li>Inspection: Once the mattress is picked up and inspected, we will process your refund immediately. If the mattress is found to be damaged or unsanitary, a $125 fee may be deducted from your refund.</li></ul></li></ul><h4 id="bedding-items-pillows-mattress-protectors-sheets">Bedding Items (Pillows, Mattress Protectors, Sheets)</h4>Returning Open Bedding Items:<ul><li>Unused Condition: For pillows, mattress protectors, and sheets, returns are accepted only if the items are unused and in their original, unopened packaging.</li><li>Return Process for Unused Items:<ul><li>Contact Customer Service: Reach out to our customer service team via email or phone to initiate the return process.</li><li>Prepare the Items: Ensure that the bedding items are in their original, unopened packaging.</li><li>Return Shipping: Our team will provide you with return instructions and a shipping label. Send the items back to us using the provided shipping label.</li><li>Inspection and Refund: Once we receive and inspect the returned items, we will process your refund immediately.</li></ul></li></ul><h4 id="additional-information">Additional Information</h4><ul><li>Damaged or Unsanitary Items: If a mattress is found to be damaged or unsanitary, a $125 fee may be deducted from your refund.</li><li>No Returns for Used Bedding: We do not accept returns for bedding items (pillows, mattress protectors, sheets) if they have been used or opened.</li></ul><h3 id> </h3>

What is your policy on returning opened items?

At Glacier Mattress, we aim to provide our customers with the best possible service. However, please note that our foundations do not have a return policy. Here are the details regarding the return and exchange policy for foundations:. No Returns:. T

At Glacier Mattress, we aim to provide our customers with the best possible service. However, please note that our foundations do not have a return policy. Here are the details regarding the return and exchange policy for foundations:<h4 id="foundation-return-policy">Foundation Return Policy</h4>No Returns:<ul><li>Foundations: We do not accept returns for foundations. Once purchased, foundations are not eligible for return or refund.</li></ul><h4 id="warranty-coverage">Warranty Coverage</h4>Three-Year Warranty:<ul><li>Warranty: Our foundations come with a three-year warranty. This warranty ensures that, upon approval of your claim, we will replace your foundation at no additional charge.</li><li>Shipping Fee: Please note, there is a $75 shipping fee for the replacement foundation.</li></ul><h4 id="how-to-make-a-warranty-claim">How to Make a Warranty Claim</h4><ol><li>Contact Customer Service:<ul><li>Reach out to our customer service team via email or phone to initiate a warranty claim.</li><li>Provide your order details and a description of the issue.</li></ul></li><li>Review and Approval:<ul><li>Our team will review your claim and may request additional information or photos to assess the issue.</li><li>Once your claim is approved, we will proceed with the replacement process.</li></ul></li><li>Replacement and Shipping:<ul><li>A replacement foundation will be shipped to you, and a $75 shipping fee will apply.</li><li>We will arrange for the delivery of the new foundation as soon as possible.</li></ul></li></ol><h4 id> </h4>

Does your foundation have a return policy?

At Glacier Mattress, we want you to be completely satisfied with your purchase. Here is a detailed overview of our return policy for each product category:. 365-Day Return Policy:. No Returns:. 30-Day Return Policy:. Contact Customer Service:. Schedu

At Glacier Mattress, we want you to be completely satisfied with your purchase. Here is a detailed overview of our return policy for each product category:<h4 id="mattresses">Mattresses</h4>365-Day Return Policy:<ul><li>Opened Mattresses: You may initiate a return request for an opened mattress anytime between 30 days and 365 days following delivery. We recommend trying your mattress for at least 30 nights to allow your body to adjust.</li><li>Unopened Mattresses: Return requests for unopened mattresses are accepted from the day of delivery until 60 days thereafter. Mattresses unopened 60 days post-delivery are deemed misused and will not qualify for returns or warranty claims.</li><li>Return Process:<ul><li>Contact Customer Service: Reach out to our team via email or phone to initiate the return.</li><li>Schedule a Pickup: We will arrange for the mattress to be picked up from your home.</li><li>Refund Processing: Refunds are processed immediately upon mattress pickup and inspection. A $125 fee may be deducted if the mattress is found to be damaged or unsanitary.</li></ul></li></ul><h4 id="foundations">Foundations</h4>No Returns:<ul><li>Foundations: We do not accept returns for foundations. Once purchased, they are not eligible for return or refund.</li><li>Warranty: Our foundations come with a three-year warranty. If there are issues covered under the warranty, we will replace the foundation at no additional charge, with a $75 shipping fee.</li></ul><h4 id="pillows-mattress-protectors-and-sheets">Pillows, Mattress Protectors, and Sheets</h4>30-Day Return Policy:<ul><li>Unused Items: Pillows, mattress protectors, and sheets can be returned within 30 days of delivery if they are unused and in their original, unopened packaging.</li><li>Return Process:<ul><li>Contact Customer Service: Reach out to initiate the return.</li><li>Prepare the Items: Ensure they are in their original packaging.</li><li>Return Shipping: We will provide return instructions and a shipping label.</li><li>Refund Processing: Refunds are processed immediately upon receipt and inspection of the returned items.</li></ul></li></ul><h3 id="return-process">Return Process</h3><ol><li>Contact Customer Service:<ul><li>Email: info<a rel="noreferrer">@glaciersleep.com</a></li><li>Phone: 1-800-123-4567</li></ul></li><li>Schedule Return or Pickup:<ul><li>For mattresses, we will schedule a pickup from your home.</li><li>For bedding items, we will provide a return shipping label.</li></ul></li><li>Inspection and Refund:<ul><li>Refunds for mattresses are processed immediately upon pickup and inspection.</li><li>Refunds for bedding items are processed upon receipt and inspection.</li></ul></li></ol><h3 id="additional-information">Additional Information</h3><ul><li>Inspection Fee: A $125 fee may be deducted from your refund if the mattress is found to be damaged or unsanitary.</li><li>Online Returns: Returns can also be initiated through our online returns portal. <a href="#" rel="noreferrer">Initiate Your Return Here</a></li></ul>

What is your return policy

At Glacier Mattress, we believe that finding the perfect mattress is crucial for a good night’s sleep. That’s why we offer an extensive trial period to ensure you have plenty of time to determine if our mattress is the right fit for you. Duration: Ou

<h3 id="isPasted">What is the Trial Period for Glacier Mattress?</h3>At Glacier Mattress, we believe that finding the perfect mattress is crucial for a good night&#x2019;s sleep. That&#x2019;s why we offer an extensive trial period to ensure you have plenty of time to determine if our mattress is the right fit for you.<h4 id="365-day-trial-period">365-Day Trial Period</h4>Duration: Our trial period lasts for a full 365 days from the date of delivery. This means you have an entire year to sleep on your new Glacier Mattress in the comfort of your own home.<h4 id="how-it-works">How It Works</h4><ol><li>Initial Adjustment Period:<ul><li>We recommend sleeping on your new mattress for at least 30 nights. This allows your body to adjust to the new support and comfort levels.</li><li>During this time, you may notice some initial adjustments as your body adapts to the mattress.</li></ul></li><li>Deciding to Keep or Return:<ul><li>If, after the initial 30-night adjustment period and within the 365-day trial, you find that the Glacier Mattress isn&#x2019;t the perfect fit, you can initiate a return.</li><li>Contact our customer service team to start the return process.</li></ul></li></ol><h4 id="return-process">Return Process</h4><ol><li>Contact Us:<ul><li>Reach out to our customer service team via email or phone to initiate a return.</li><li>Provide your order details and reason for the return.</li></ul></li><li>Return Approval:<ul><li>Our team will guide you through the return process and provide any necessary instructions.</li><li>Please ensure the mattress is in good condition and free from damage or stains.</li></ul></li><li>Pickup and Refund:<ul><li>We will arrange for the mattress to be picked up from your home at no additional cost.</li><li>Once the mattress is received and inspected, we will process your refund. Note that there may be a $125 fee deducted if the mattress is found to be damaged or unsanitary.</li></ul></li></ol><h4 id="unopened-mattresses">Unopened Mattresses</h4><ul><li>Unopened Returns: If the mattress is unopened, you can initiate a return from the day of delivery up to 60 days thereafter.</li><li>Post-60 Days: Unopened mattresses are considered misused if they are not returned within 60 days of delivery and will not qualify for returns or warranty claims.</li></ul><h4 id="additional-information">Additional Information</h4><ul><li>Return Fees: A $125 fee may be deducted from your refund if the mattress is damaged or unsanitary.</li><li>Warranty: The trial period is separate from our LifeTime Limited Warranty, which covers manufacturing defects and other issues. You can read more about our warranty <a rel="noreferrer">here</a>.</li></ul>We hope this trial period gives you the confidence and peace of mind to try out our Glacier Mattress and experience the comfort and support it offers. If you have any questions or need assistance, please don&apos;t hesitate to contact our customer service team.<h4 id> </h4>

What is the trial period for Glacier mattresses?

At Glacier, we believe that returning a mattress should be as easy and hassle-free as purchasing one. Our return process is designed to be the most frictionless in the industry, ensuring that you don't have to deal with the headaches that come with t

<h3 id="isPasted">The Glacier Return Process</h3>At Glacier, we believe that returning a mattress should be as easy and hassle-free as purchasing one. Our return process is designed to be the most frictionless in the industry, ensuring that you don&apos;t have to deal with the headaches that come with traditional returns. Here&#x2019;s how it works:<h4 id="frictionless-return-experience">Frictionless Return Experience</h4>Modernized Return Requests:<ul><li>Glacier Customer Experience: We&#x2019;ve streamlined the return process through our Glacier Customer Experience portal, making it simple and efficient for you to initiate a return.</li></ul>Step-by-Step Process:<ol><li>Access Your Customer Portal:<ul><li>Log in to your Glacier Customer Experience portal using your account credentials.</li><li>Navigate to the section that lists your purchased products.</li></ul></li><li>Initiate the Return:<ul><li>Select the product you wish to return.</li><li>Click on the &quot;Return&quot; option to start the return process.</li></ul></li><li>Complete the Return Request:<ul><li>Follow the guided steps to complete your return request. Our system will walk you through the necessary steps, ensuring a smooth and straightforward process.</li></ul></li></ol>Coordination and Pickup:<ul><li>Delivery Partner Coordination: Once your return request is completed, our delivery partners will contact you within 5-7 business days to coordinate the pickup of your mattress.</li><li>Convenient Scheduling: Our delivery partners will work with you to find a convenient time for the pickup, ensuring minimal disruption to your schedule.</li></ul>Alternative Return Methods:<ul><li>Call Us: Customers can call us at 1 877-398-1765 to initiate a return.</li><li>Email Us: You can also email us at <a rel="noreferrer">info@glaciersleep.com</a> to start the return process. Our customer service team will assist you with the next steps.</li><li>Return Portal Access: The return portal can also be accessed directly from GlacierSleep.com via the chat window or by emailing us at <a rel="noreferrer">info@glaciersleep.com</a> with your return request.</li></ul><h3 id="why-choose-glacier-for-returns">Why Choose Glacier for Returns?</h3>No Headaches:<ul><li>Hassle-Free: We eliminate the common frustrations associated with returns. No need to worry about complicated processes or lengthy wait times.</li></ul>Customer-Centric Approach:<ul><li>Streamlined Process: Our modernized system ensures that the entire return process is quick, easy, and user-friendly.</li><li>Efficient and Reliable: From initiating the return to the final pickup, every step is designed to be efficient and reliable.</li></ul>Industry-Leading Service:<ul><li>Commitment to Excellence: At Glacier, we are committed to providing the best possible customer experience, including a return process that sets the standard in the industry</li></ul>A Return can be initiated here: <a href="https://glaciersleep.loopreturns.com/#/exchange" id="isPasted">Start a return</a><h3 id="contact-us">Contact Us</h3>If you have any further questions or need assistance with your return, please don&#x2019;t hesitate to contact our customer service team.<ul><li>Email: <a rel="noreferrer">info@glaciersleep.com</a></li><li>Phone: 1 877-398-1765</li></ul>Experience the Glacier difference with our seamless return process, and rest easy knowing that we&#x2019;re here to support you every step of the way. Thank you for choosing Glacier!

Glacier Return Process

1. Who is Sharetown?. Sharetown is our trusted delivery partner specializing in the pickup and responsible redistribution of gently used mattresses. They operate across the United States, helping companies like ours facilitate hassle-free returns whi

1. Who is Sharetown?Sharetown is our trusted delivery partner specializing in the pickup and responsible redistribution of gently used mattresses. They operate across the United States, helping companies like ours facilitate hassle-free returns while promoting sustainability.2. How does the mattress return process work with Sharetown?Once you initiate a return with us, Sharetown will contact you directly to schedule a convenient pickup time. A Sharetown representative will arrive at your location to collect the mattress, ensuring the process is smooth and effortless for you.3. Do I need to prepare the mattress before pickup?Yes, please ensure the mattress is in a condition suitable for pickup:<ul><li>Remove all bedding and accessories.</li><li>Ensure the mattress is accessible for the pickup team.</li><li>If possible, keep the mattress in a clean, dry area to prevent any damage before pickup.</li></ul>4. Is there any cost associated with the mattress pickup?No, there is no additional cost to you for the mattress pickup service provided by Sharetown. We cover all associated fees to make your return experience seamless.5. How do I schedule a pickup with Sharetown?After you request a return, Sharetown will reach out via email or phone to arrange a pickup time that fits your schedule. If you have specific availability concerns, please let us know when initiating the return so we can accommodate your needs.6. What happens to the returned mattress?Sharetown focuses on sustainability by ensuring that returned mattresses are either donated to local charities, provided to families in need, or recycled appropriately. This approach helps reduce waste and supports communities across the country.7. How long does the return process take?Typically, the entire return process&#x2014;from initiation to pickup&#x2014;is completed within 7-14 business days. Sharetown strives to schedule pickups as promptly as possible based on your availability.8. Can I return a damaged or stained mattress?We ask that mattresses being returned are in good condition. If your mattress is damaged or heavily stained a $125 fee may be deducted from your refund.9. What if I need to reschedule my pickup appointment?If you need to change your scheduled pickup time, please contact Sharetown directly using the contact information provided in their initial communication. They will work with you to find a new, convenient time.10. Whom can I contact for additional questions or concerns?For any additional questions about the return process, feel free to reach out to our customer support team at [support@glaciersleep.com] or call us at [1-877-398-1765]. We&apos;re here to assist you every step of the way.11. Is Sharetown available in all U.S. states?Sharetown services most regions across the United States. In rare cases where Sharetown may not operate in your area, our customer service team will coordinate an alternative solution for your mattress return.12. Do I need to be present during the pickup?Yes, we recommend that an adult is present during the scheduled pickup time to facilitate the handover of the mattress and address any potential questions from the Sharetown team.

Returns & Exchanges