Mattress Returns with SharetownUpdated 7 months ago

1. Who is Sharetown?

Sharetown is our trusted delivery partner specializing in the pickup and responsible redistribution of gently used mattresses. They operate across the United States, helping companies like ours facilitate hassle-free returns while promoting sustainability.

2. How does the mattress return process work with Sharetown?

Once you initiate a return with us, Sharetown will contact you directly to schedule a convenient pickup time. A Sharetown representative will arrive at your location to collect the mattress, ensuring the process is smooth and effortless for you.

3. Do I need to prepare the mattress before pickup?

Yes, please ensure the mattress is in a condition suitable for pickup:

• Remove all bedding and accessories.
• Ensure the mattress is accessible for the pickup team.
• If possible, keep the mattress in a clean, dry area to prevent any damage before pickup.

4. Is there any cost associated with the mattress pickup?

No, there is no additional cost to you for the mattress pickup service provided by Sharetown. We cover all associated fees to make your return experience seamless.

5. How do I schedule a pickup with Sharetown?

After you request a return, Sharetown will reach out via email or phone to arrange a pickup time that fits your schedule. If you have specific availability concerns, please let us know when initiating the return so we can accommodate your needs.

6. What happens to the returned mattress?

Sharetown focuses on sustainability by ensuring that returned mattresses are either donated to local charities, provided to families in need, or recycled appropriately. This approach helps reduce waste and supports communities across the country.

7. How long does the return process take?

Typically, the entire return process—from initiation to pickup—is completed within 7-14 business days. Sharetown strives to schedule pickups as promptly as possible based on your availability.

8. Can I return a damaged or stained mattress?

We ask that mattresses being returned are in good condition. If your mattress is damaged or heavily stained a $125 fee may be deducted from your refund.

9. What if I need to reschedule my pickup appointment?

If you need to change your scheduled pickup time, please contact Sharetown directly using the contact information provided in their initial communication. They will work with you to find a new, convenient time.

10. Whom can I contact for additional questions or concerns?

For any additional questions about the return process, feel free to reach out to our customer support team at [[email protected]] or call us at [1-877-398-1765]. We're here to assist you every step of the way.

11. Is Sharetown available in all U.S. states?

Sharetown services most regions across the United States. In rare cases where Sharetown may not operate in your area, our customer service team will coordinate an alternative solution for your mattress return.

12. Do I need to be present during the pickup?

Yes, we recommend that an adult is present during the scheduled pickup time to facilitate the handover of the mattress and address any potential questions from the Sharetown team.