Glacier Return ProcessUpdated 7 months ago

The Glacier Return Process

At Glacier, we believe that returning a mattress should be as easy and hassle-free as purchasing one. Our return process is designed to be the most frictionless in the industry, ensuring that you don't have to deal with the headaches that come with traditional returns. Here’s how it works:

Frictionless Return Experience

Modernized Return Requests:

• Glacier Customer Experience: We’ve streamlined the return process through our Glacier Customer Experience portal, making it simple and efficient for you to initiate a return.

Step-by-Step Process:

1. Access Your Customer Portal:

   • Log in to your Glacier Customer Experience portal using your account credentials.
   • Navigate to the section that lists your purchased products.

2. Initiate the Return:

   • Select the product you wish to return.
   • Click on the "Return" option to start the return process.

3. Complete the Return Request:

   • Follow the guided steps to complete your return request. Our system will walk you through the necessary steps, ensuring a smooth and straightforward process.

Coordination and Pickup:

• Delivery Partner Coordination: Once your return request is completed, our delivery partners will contact you within 5-7 business days to coordinate the pickup of your mattress.
• Convenient Scheduling: Our delivery partners will work with you to find a convenient time for the pickup, ensuring minimal disruption to your schedule.

Alternative Return Methods:

• Call Us: Customers can call us at 1 877-398-1765 to initiate a return.
• Email Us: You can also email us at [email protected] to start the return process. Our customer service team will assist you with the next steps.
• Return Portal Access: The return portal can also be accessed directly from GlacierSleep.com via the chat window or by emailing us at [email protected] with your return request.

Why Choose Glacier for Returns?

No Headaches:

• Hassle-Free: We eliminate the common frustrations associated with returns. No need to worry about complicated processes or lengthy wait times.

Customer-Centric Approach:

• Streamlined Process: Our modernized system ensures that the entire return process is quick, easy, and user-friendly.
• Efficient and Reliable: From initiating the return to the final pickup, every step is designed to be efficient and reliable.

Industry-Leading Service:

• Commitment to Excellence: At Glacier, we are committed to providing the best possible customer experience, including a return process that sets the standard in the industry

A Return can be initiated here: Start a return

Contact Us

If you have any further questions or need assistance with your return, please don’t hesitate to contact our customer service team.

• Email: [email protected]
• Phone: 1 877-398-1765

Experience the Glacier difference with our seamless return process, and rest easy knowing that we’re here to support you every step of the way. Thank you for choosing Glacier!