What is your refund policy?Updated 9 months ago

At Glacier Mattress, we aim to provide a smooth and hassle-free refund process to ensure your satisfaction. Below are the details of our refund policy:

General Refund Policy

Immediate Refunds Upon Order Cancellation:

• Order Cancellation: If you cancel your order before it has been shipped, we will process your refund immediately.
• Processing Time: It may take 24-48 hours for the refund to be processed and reflected in your account, depending on your bank or payment provider.

Refunds Upon Mattress Pickup:

• Return Requests: If you initiate a return request for a mattress, refunds will be processed immediately upon pickup of the mattress from your location.
• Inspection: If the mattress is found to be damaged or unsanitary, a $125 fee may be deducted from your refund.

Product-Specific Refund Policies

Mattress:

• Trial Period: You may request a refund anytime between 30 days and 365 days following delivery.
• Opened Mattresses: Refunds are provided immediately upon mattress pickup.
• Unopened Mattresses: Refund requests for unopened mattresses are accepted from the day of delivery until 60 days thereafter. Refunds are processed immediately upon order cancellation or return approval.

Foundation:

• No Returns: Refunds are not available for foundations as they are not eligible for return or exchange.
• Warranty Claims: If you experience issues covered under warranty, a replacement will be provided, but no refund will be issued.

Pillow, Mattress Protector, Sheets:

• Return Period: Unused items can be returned within 30 days of delivery.
• Refund Processing: Refunds for returned pillows, mattress protectors, and sheets will be processed immediately upon receipt and inspection of the returned items.

Additional Information

• Processing Time: While we process refunds immediately upon order cancellation or product pickup, please note that it may take 24-48 hours for the refund to appear in your account, depending on your bank or payment provider.
• Inspection Fee: A $125 fee may be deducted from your refund if the returned mattress is found to be damaged or unsanitary.

Contact Us

If you have any further questions about our refund policy or need assistance, please don’t hesitate to contact our customer service team.