Do I need to keep the original packaging for a return?Updated 10 months ago

Mattresses

No, you do not need to keep the original packaging for returning your Glacier Mattress.

• No Original Packaging Required: You can return your Glacier Mattress without the original packaging. We understand that the packaging may be difficult to keep or reuse once the mattress has been expanded.
• Pickup Process: When you initiate a return, we will arrange for the mattress to be picked up from your home. Our team will handle the logistics, so you don't need to worry about repacking the mattress.

Bedding (Pillows, Mattress Protectors, Sheets)

Yes, you need to keep the original packaging for returning bedding items.

• Original Packaging Required: For returns of pillows, mattress protectors, and sheets, the items must be in their original, unopened packaging. This ensures that the items are returned in a resellable condition.
• Return Process: When you initiate a return for these items, please make sure they are unused and in their original packaging.

Steps to Return Your Mattress

1. Contact Customer Service:

   • Reach out to our customer service team via email or phone to initiate the return process.
   • Provide your order details and reason for the return.

2. Schedule a Pickup:

   • Our team will schedule a convenient time for the mattress pickup.
   • You don't need to pack the mattress; simply ensure it is accessible for our pickup team.

3. Inspection and Refund:

   • Once the mattress is picked up and inspected, we will process your refund immediately.
   • If the mattress is found to be damaged or unsanitary, a $125 fee may be deducted from your refund.

Steps to Return Bedding Items

1. Contact Customer Service:

   • Reach out to our customer service team via email or phone to initiate the return process.
   • Provide your order details and reason for the return.

2. Prepare the Items:

   • Ensure that the pillows, mattress protectors, and sheets are in their original, unopened packaging.
   • Make sure the items are unused and in resellable condition.

3. Return Shipping:

   • Our team will provide you with return instructions and a shipping label.
   • Send the items back to us using the provided shipping label.

4. Inspection and Refund:

   • Once we receive and inspect the returned items, we will process your refund immediately.

Returns Can Be Handled Online

For your convenience, returns can be initiated and processed through our online returns portal. Please follow the link below to start your return:

Initiate Your Return Here