What is your exchange policy?Updated 9 months ago

At Glacier Mattress, we want to ensure that you are completely satisfied with your purchase. Below are the details of our exchange policy for each product category.

Mattress

Exchange Policy:

• Traditional Exchange Process: To exchange your mattress, you must first return the original mattress through our returns process.
• Purchase Replacement: You have the option to purchase your replacement mattress before receiving the refund for your returned mattress.
• Condition: If the original mattress is damaged or unsanitary, let us know, and we will work with you to determine the next steps.
• Inspection Fee: A $125 fee may be deducted if the mattress is found to be damaged or unsanitary.

How to Initiate an Exchange:

1. Contact Customer Service: Reach out to our customer service team via email or phone to initiate an exchange.
2. Return the Original Mattress: Follow the return process for your original mattress.
3. Select and Purchase Replacement: Choose your replacement mattress and complete the purchase if you wish to receive it before the refund.

Foundation

Exchange Policy:

• No Exchanges: We do not offer exchanges for foundations.

Warranty Coverage:

• If you experience issues with your foundation, our three-year warranty ensures that, upon approval of your claim, we will replace your foundation at no additional charge, although a $75 shipping fee applies.

Pillow

Exchange Policy:

• No Exchanges: We do not offer exchanges for pillows.

Return Policy:

• Unused Only: Pillows can be returned within 30 days of delivery, provided they are unused.

Mattress Protector

Exchange Policy:

• No Exchanges: We do not offer exchanges for mattress protectors.

Return Policy:

• Unused Only: Mattress protectors can be returned within 30 days of delivery, provided they are unused.

Sheets

Exchange Policy:

• No Exchanges: We do not offer exchanges for sheets.

Return Policy:

• Unused Only: Sheets can be returned within 30 days of delivery, provided they are unused.