What is your policy on returning opened items?Updated 10 months ago

At Glacier Mattress, we understand that you may need to return items even if they have been opened. Below are the details of our return policy for open items:

Mattresses

Returning Open Mattresses:

• Trial Period: You may initiate a return request for an opened mattress anytime between 30 days and 365 days following delivery.
• Initial Adjustment Period: We recommend trying your mattress for at least 30 nights to allow your body to adjust to the new comfort and support levels.
• Return Process:
  • Contact Customer Service: Reach out to our customer service team via email or phone to initiate the return process.
  • Schedule a Pickup: We will arrange for the mattress to be picked up from your home at a convenient time.
  • Inspection: Once the mattress is picked up and inspected, we will process your refund immediately. If the mattress is found to be damaged or unsanitary, a $125 fee may be deducted from your refund.

Bedding Items (Pillows, Mattress Protectors, Sheets)

Returning Open Bedding Items:

• Unused Condition: For pillows, mattress protectors, and sheets, returns are accepted only if the items are unused and in their original, unopened packaging.
• Return Process for Unused Items:
  • Contact Customer Service: Reach out to our customer service team via email or phone to initiate the return process.
  • Prepare the Items: Ensure that the bedding items are in their original, unopened packaging.
  • Return Shipping: Our team will provide you with return instructions and a shipping label. Send the items back to us using the provided shipping label.
  • Inspection and Refund: Once we receive and inspect the returned items, we will process your refund immediately.

Additional Information

• Damaged or Unsanitary Items: If a mattress is found to be damaged or unsanitary, a $125 fee may be deducted from your refund.
• No Returns for Used Bedding: We do not accept returns for bedding items (pillows, mattress protectors, sheets) if they have been used or opened.