At Glacier Mattress, we are committed to providing you with the highest quality products and ensuring your satisfaction. Our mattresses come with a comprehensive LifeTime Limited Warranty to give you peace of mind. Here are the details of our mattres

At Glacier Mattress, we are committed to providing you with the highest quality products and ensuring your satisfaction. Our mattresses come with a comprehensive LifeTime Limited Warranty to give you peace of mind. Here are the details of our mattress warranty:<h4 id="lifetime-limited-warranty">LifeTime Limited Warranty</h4>Coverage:<ul><li>Initial 10 Years: If your warranty claim is approved within the first 10 years, you are entitled to a brand-new mattress at no cost.</li><li>Beyond 10 Years:Starting in the 11th year, the warranty converts into a discount on your original purchase price:<ul><li>11th Year: Enjoy a 50% discount on a new mattress.</li><li>12th Year: The discount decreases by 10% annually.</li><li>Subsequent Years: The discount stabilizes at 10% for the remainder of your ownership.</li></ul></li></ul><h4 id="what-is-covered">What is Covered</h4><ul><li>Manufacturing Defects: Any defects in materials or workmanship.</li><li>Sagging and Indentations: Visible indentations or sagging greater than 1.5 inches that are not associated with an improper foundation or bed frame.</li><li>Foam Deterioration: Physical flaws in the foam causing it to split or crack, despite normal usage and proper handling.</li></ul><h4 id="what-is-not-covered">What is Not Covered</h4><ul><li>Normal Wear and Tear: Increase in softness of the foam or a normal decrease in the recovery feature of the foam over time.</li><li>Physical Damage: Burns, cuts, tears, liquid damage, or stains caused by improper use or cleaning.</li><li>Improper Foundation: Issues arising from the use of an improper or unsupportive foundation or bed frame.</li></ul><h4 id="how-to-make-a-warranty-claim">How to Make a Warranty Claim</h4><ol><li>Contact Customer Service:<ul><li>Reach out to our customer service team via email or phone to initiate a warranty claim.</li><li>Provide your order details and a description of the issue, along with photos if possible.</li></ul></li><li>Evaluation:<ul><li>Our team will evaluate your claim and may request additional information or photos to assess the issue.</li></ul></li><li>Approval and Replacement:<ul><li>Once your claim is approved, we will arrange for a replacement mattress. For claims within the first 10 years, a new mattress will be provided at no cost. For claims beyond 10 years, the applicable discount will be applied.</li></ul></li><li>Shipping and Fees:<ul><li>In the event of a warranty claim, there may be a shipping fee for the replacement mattress. Our team will provide details during the claim process.</li></ul></li></ol><h3 id="additional-information">Additional Information</h3><ul><li>Proper Care: To maintain your warranty, ensure you are using a supportive foundation and taking proper care of your mattress.</li></ul> <h3 id="isPasted">Your Responsibilities</h3>To ensure the warranty remains valid, please follow these guidelines:<ul><li>Proper Foundation: The mattress must be used on a solid, firm surface (such as a bed base) that is capable of supporting its weight.</li><li>Proof of Purchase: Original proof of purchase must be provided for all warranty claims.</li><li>Return Shipping Fee: After the first 10 years, a $50 shipping fee, each way, may apply for shipping replacement mattresses or parts. This fee will be waived if a defect in materials or workmanship is confirmed.</li><li>Evidence of Defect: Glacier may request photo evidence in lieu of returning the product for inspection.</li></ul><h3 id="isPasted">Warranty Limitations, Disclaimers, and Limitation of Liability</h3>This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.To the maximum extent permitted by law:<ul><li>This warranty and its remedies are exclusive, in lieu of all other warranties, whether oral or written.</li><li>Glacier is not responsible for incidental or consequential damages caused by product defects.</li><li>The total liability shall not exceed the purchase price paid for the mattress.</li></ul><h3 id="isPasted">How to Make a Warranty Claim</h3>To initiate a claim, please contact Glacier Sleep&apos;s customer service at:<ul><li>Mail: 1375 Jersey Avenue, North Brunswick, NJ 08902</li><li>Phone: 1-877-398-1765</li></ul>Our team will review your claim and may request additional documentation or photos to validate the issue.<hr><h3 id="arbitration-agreement">Arbitration Agreement</h3>In the event of a dispute, it will be resolved through binding arbitration. Arbitration will be conducted by the American Arbitration Association (AAA) under their rules, and the arbitration process will be confidential.<ul><li>Location: San Francisco, CA</li><li>AAA Contact: <a href="www.adr.org" rel="noopener">www.adr.org</a>, or call 1-800-778-7879</li><li>Procedure: Each party will appoint one arbitrator, and a third arbitrator will be appointed by the AAA.</li></ul><hr><h3 id="governing-law">Governing Law</h3>This Limited Warranty is governed by the laws of the State of California.

What is your warranty?

At Glacier Mattress, we are committed to providing you with high-quality products that ensure your satisfaction. Our foundations come with a three-year warranty to give you peace of mind. Here are the details of our foundation warranty:. Coverage:. W

At Glacier Mattress, we are committed to providing you with high-quality products that ensure your satisfaction. Our foundations come with a three-year warranty to give you peace of mind. Here are the details of our foundation warranty:<h4 id="three-year-warranty">Three-Year Warranty</h4>Coverage:<ul><li>Duration: The warranty is valid for three years from the date of purchase.</li><li>What is Covered:The warranty covers defects in materials and workmanship, including:<ul><li>Structural defects in the frame</li><li>Issues with the foundation slats or support system</li><li>Any other manufacturing defects that affect the performance of the foundation</li></ul></li></ul>What is Not Covered:<ul><li>Normal Wear and Tear: The warranty does not cover normal wear and tear or cosmetic damages that do not affect the functionality of the foundation.</li><li>Physical Damage: Any damage caused by misuse, abuse, or improper handling is not covered under the warranty.</li><li>Improper Use: Damage resulting from using the foundation with an improper mattress or bed frame is not covered.</li></ul><h4 id="how-to-make-a-warranty-claim">How to Make a Warranty Claim</h4><ol><li>Contact Customer Service:<ul><li>Email: Send an email to <a rel="noreferrer">support@glaciersleep.com</a> with the subject line &quot;Foundation Warranty Claim.&quot;</li><li>Phone: Call our customer service team at 1 877-398-1765.</li></ul></li><li>Provide Necessary Information:<ul><li>Order Details: Include your order number, purchase date, and proof of purchase (such as a receipt or invoice).</li><li>Description of the Issue: Clearly describe the issue you are experiencing with your foundation. Be as detailed as possible.</li><li>Photos: Attach photos that show the issue. For example, if there is a structural defect, take pictures of the affected areas.</li></ul></li><li>Evaluation:<ul><li>Our customer service team will review your claim and the provided information. They may contact you for additional details or photos if needed.</li></ul></li><li>Claim Approval:<ul><li>Once your claim is evaluated and approved, we will proceed with the next steps.</li><li>We will replace your foundation at no additional charge.</li></ul></li><li>Shipping Fee:<ul><li>Please note, there is a $75 shipping fee for the replacement foundation.</li></ul></li></ol><h3 id="additional-information">Additional Information</h3><ul><li>Proof of Purchase: Ensure you have your original receipt or proof of purchase, as it will be required to process your warranty claim.</li><li>Proper Use: Make sure your foundation is used with a compatible mattress and bed frame to maintain the warranty coverage.</li></ul><h3 id="contact-us">Contact Us</h3>If you have any further questions about our foundation warranty or need assistance with a warranty claim, please don&#x2019;t hesitate to contact our customer service team.

What is the foundation warranty?

If you need to start a warranty claim for your Glacier Mattress, we have made the process easy. Here are the steps you need to follow:. Contact Customer Service:. Provide Necessary Information:. Evaluation:. Claim Approval:. Replacement and Shipping:

If you need to start a warranty claim for your Glacier Mattress, we have made the process easy. Here are the steps you need to follow:<h4 id="steps-to-initiate-a-warranty-claim">Steps to Initiate a Warranty Claim</h4><ol><li>Contact Customer Service:<ul><li>Email: Send an email to <a rel="noreferrer">support@glaciersleep.com</a> with the subject line &quot;Warranty Claim.&quot;</li><li>Phone: Call our customer service team at 1 877-398-1765.</li></ul></li><li>Provide Necessary Information:<ul><li>Order Details: Include your order number, purchase date, and proof of purchase (such as a receipt or invoice).</li><li>Description of the Issue: Clearly describe the issue you are experiencing with your mattress. Be as detailed as possible.</li><li>Photos: Attach photos that show the issue. For example, if you are claiming due to sagging, take pictures of the sagging areas with a ruler to show the depth of the indentations.</li></ul></li><li>Evaluation:<ul><li>Our customer service team will review your claim and the provided information. They may contact you for additional details or photos if needed.</li></ul></li><li>Claim Approval:<ul><li>Once your claim is evaluated and approved, we will proceed with the next steps.</li><li>Within Initial 10 Years: If your claim is approved within the first 10 years, you will receive a brand-new mattress at no cost.</li><li>Beyond 10 Years: If your claim is approved after the initial 10 years, you will receive a discount on a new mattress according to the warranty terms.</li></ul></li><li>Replacement and Shipping:<ul><li>We will arrange for the delivery of your replacement mattress.</li><li>There may be a shipping fee for the replacement mattress. Our team will provide you with the details.</li></ul></li></ol><h3 id="important-information">Important Information</h3><ul><li>Proof of Purchase: Ensure you have your original receipt or proof of purchase, as it will be required to process your warranty claim.</li><li>Proper Foundation: Make sure your mattress is used with a proper foundation or bed frame, as issues arising from improper support are not covered under the warranty.</li><li>Warranty Coverage: Review the warranty coverage details to understand what is and isn&#x2019;t covered. For example, issues like normal wear and tear or physical damage due to improper use are not covered.</li></ul><h3 id> </h3>

How do I start a warranty claim?

We stand behind the quality of the GlacierSleep Adjustable Base with a 20-Year Limited Warranty. This warranty is non-transferable and applies only to the original purchaser. What’s covered: All defects in materials or workmanship.Includes: Parts and

We stand behind the quality of the GlacierSleep Adjustable Base with a 20-Year Limited Warranty. This warranty is non-transferable and applies only to the original purchaser. <h2 data-start="356" data-end="385" id="isPasted">Warranty Coverage Timeline</h2><h3 data-start="387" data-end="413" id="year-1--full-coverage">Year 1 &#x2013; Full Coverage</h3>What&#x2019;s covered: All defects in materials or workmanship. Includes: Parts and labor. Not covered: Transportation costs.<hr data-start="550" data-end="553"><h3 data-start="555" data-end="606" id="years-215--electronic-parts-prorated-coverage">Years 2&#x2013;15 &#x2013; Electronic Parts Prorated Coverage</h3>What&#x2019;s covered:<ul data-start="629" data-end="730"><li data-start="629" data-end="639">Motors</li><li data-start="640" data-end="655">Control box</li><li data-start="656" data-end="672">Power supply</li><li data-start="673" data-end="683">Remote</li><li data-start="684" data-end="701">Massage motor</li><li data-start="702" data-end="716">LED lights</li><li data-start="717" data-end="730">USB ports</li></ul>Coverage: 50% of parts cost covered. Your responsibility: Remaining 50% of parts cost + all labor. Extra perk: Replacement parts shipped free within the contiguous U.S.<hr data-start="918" data-end="921"><h3 data-start="923" data-end="960" id="years-320--steel-frame-coverage">Years 3&#x2013;20 &#x2013; Steel Frame Coverage</h3>What&#x2019;s covered: Defective structural steel parts. Coverage: Replacement parts at no cost. Your responsibility: Labor and transportation costs. Alternative option: Receive a comparable new model at 50% of the original purchase price if labor/transport costs are too high.<hr data-start="1259" data-end="1262"><h2 data-start="1264" data-end="1287" id="important-exclusions">Important Exclusions</h2>This warranty does not cover:<ul data-start="1324" data-end="1514"><li data-start="1324" data-end="1383">Damage from misuse, mishandling, or improper operation.</li><li data-start="1384" data-end="1426">Unauthorized repairs or modifications.</li><li data-start="1427" data-end="1514">Use exceeding the 650 lbs weight limit (including people, mattress, and bedding).</li></ul><hr data-start="1516" data-end="1519"><h2 data-start="1521" data-end="1546" id="additional-information">Additional Information</h2><ul data-start="1547" data-end="1753"><li data-start="1547" data-end="1600">Proof of purchase is required for all claims.</li><li data-start="1601" data-end="1691">Repairs or replacements under warranty do not extend the original warranty period.</li><li data-start="1692" data-end="1753">This warranty is valid only for the original purchaser.</li></ul><hr data-start="1755" data-end="1758"><h2 data-start="1760" data-end="1791" id="how-to-make-a-warranty-claim">How to Make a Warranty Claim</h2><ol data-start="1792" data-end="2066"><li data-start="1792" data-end="1827">Locate your proof of purchase.</li><li data-start="1828" data-end="1975">Contact our Customer Support team with:<ul data-start="1876" data-end="1975"><li data-start="1876" data-end="1898">Your order details</li><li data-start="1902" data-end="1932">A description of the issue</li><li data-start="1936" data-end="1975">Photos or videos showing the defect</li></ul></li><li data-start="1976" data-end="2066">Our team will guide you through the warranty process and determine the best resolution.</li></ol>

Glacier's Warranty

What is your warranty?

What is the foundation warranty?

How do I start a warranty claim?

GlacierSleep Adjustable Base – Warranty Information