How do I start a warranty claim?Updated 7 months ago

If you need to start a warranty claim for your Glacier Mattress, we have made the process easy. Here are the steps you need to follow:

Steps to Initiate a Warranty Claim

1. Contact Customer Service:

   • Email: Send an email to [email protected] with the subject line "Warranty Claim."
   • Phone: Call our customer service team at 1 877-398-1765.

2. Provide Necessary Information:

   • Order Details: Include your order number, purchase date, and proof of purchase (such as a receipt or invoice).
   • Description of the Issue: Clearly describe the issue you are experiencing with your mattress. Be as detailed as possible.
   • Photos: Attach photos that show the issue. For example, if you are claiming due to sagging, take pictures of the sagging areas with a ruler to show the depth of the indentations.

3. Evaluation:

   • Our customer service team will review your claim and the provided information. They may contact you for additional details or photos if needed.

4. Claim Approval:

   • Once your claim is evaluated and approved, we will proceed with the next steps.
   • Within Initial 10 Years: If your claim is approved within the first 10 years, you will receive a brand-new mattress at no cost.
   • Beyond 10 Years: If your claim is approved after the initial 10 years, you will receive a discount on a new mattress according to the warranty terms.

5. Replacement and Shipping:

   • We will arrange for the delivery of your replacement mattress.
   • There may be a shipping fee for the replacement mattress. Our team will provide you with the details.

Important Information

• Proof of Purchase: Ensure you have your original receipt or proof of purchase, as it will be required to process your warranty claim.
• Proper Foundation: Make sure your mattress is used with a proper foundation or bed frame, as issues arising from improper support are not covered under the warranty.
• Warranty Coverage: Review the warranty coverage details to understand what is and isn’t covered. For example, issues like normal wear and tear or physical damage due to improper use are not covered.