What is the foundation warranty?Updated 7 months ago

At Glacier Mattress, we are committed to providing you with high-quality products that ensure your satisfaction. Our foundations come with a three-year warranty to give you peace of mind. Here are the details of our foundation warranty:

Three-Year Warranty

Coverage:

• Duration: The warranty is valid for three years from the date of purchase.
• What is Covered:The warranty covers defects in materials and workmanship, including:
  • Structural defects in the frame
  • Issues with the foundation slats or support system
  • Any other manufacturing defects that affect the performance of the foundation

What is Not Covered:

• Normal Wear and Tear: The warranty does not cover normal wear and tear or cosmetic damages that do not affect the functionality of the foundation.
• Physical Damage: Any damage caused by misuse, abuse, or improper handling is not covered under the warranty.
• Improper Use: Damage resulting from using the foundation with an improper mattress or bed frame is not covered.

How to Make a Warranty Claim

1. Contact Customer Service:

   • Email: Send an email to [email protected] with the subject line "Foundation Warranty Claim."
   • Phone: Call our customer service team at 1 877-398-1765.

2. Provide Necessary Information:

   • Order Details: Include your order number, purchase date, and proof of purchase (such as a receipt or invoice).
   • Description of the Issue: Clearly describe the issue you are experiencing with your foundation. Be as detailed as possible.
   • Photos: Attach photos that show the issue. For example, if there is a structural defect, take pictures of the affected areas.

3. Evaluation:

   • Our customer service team will review your claim and the provided information. They may contact you for additional details or photos if needed.

4. Claim Approval:

   • Once your claim is evaluated and approved, we will proceed with the next steps.
   • We will replace your foundation at no additional charge.

5. Shipping Fee:

   • Please note, there is a $75 shipping fee for the replacement foundation.

Additional Information

• Proof of Purchase: Ensure you have your original receipt or proof of purchase, as it will be required to process your warranty claim.
• Proper Use: Make sure your foundation is used with a compatible mattress and bed frame to maintain the warranty coverage.

Contact Us

If you have any further questions about our foundation warranty or need assistance with a warranty claim, please don’t hesitate to contact our customer service team.